Refund policy

We want you to love your shirt as much as you love your yarn stash. 💜 If something isn’t quite right, please reach out and we’ll do our best to make it right.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, and in the same condition in which you received it.

To start a return, contact us at hello@knottyhabits.com before sending anything back. Please include your order number or the email address used to place the order.

Once your return is approved, we’ll provide the correct return address and instructions for sending your item back.

Items sent back without first requesting a return may not be accepted.

For eligible returns, Knotty Habits will provide a prepaid return shipping label at no cost to you. Please contact us before sending anything back so we can provide the appropriate return instructions.

If your order arrives damaged, defective, or incorrect, we'll make it right at no additional cost to you, including return shipping if needed.

Holiday Returns

For the holiday season, eligible orders placed between October 5 and December 31 may be returned through January 31 of the following year.
All other return conditions still apply.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect.

If we made a mistake or your item arrives damaged or defective, we’ll make it right. Depending on the situation, we may offer a replacement, refund, or cover the cost of return shipping.

Exceptions and Non-Returnable Items

Gift cards are non-refundable.

Items specifically marked Final Sale cannot be returned.

Personalized or custom-made items created specifically to a customer’s specifications may not be eligible for return unless they are damaged, defective, or incorrect.

Regular Knotty Habits designs are covered by our standard 30-day return policy.

If you have questions about whether an item is eligible for return, contact us at hello@knottyhabits.com.

Exchanges

Need a different size or color? Contact us and we’ll help you with the best next step.

In most cases, the simplest option is to return the eligible original item and place a new order for the size or color you want.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@knottyhabits.com.

Questions?

We’re happy to help.

Email us anytime at hello@knottyhabits.com with questions about returns, exchanges, refunds, or your order.